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Virgin Digital Help Virus Guide: ZeroAccess Virus

Viruses come in a range of shapes and sizes. Some are fairly benign – they’ll pop ads up, make your computer run slowly and not much else. Some, however, you really don’t want to mess with. The ZeroAccess virus is one of them. 

(Image: Precise Security)

If you’re unlucky enough to fall foul of ZeroAccess, you may experience a slow computer, files that won’t open, regular disconnections from the internet, corrupted files and drivers and worse. 

As with other viruses, you can pick up the ZeroAccess virus from just about anywhere. Watching videos online, downloading P2P files, clicking on banner ads that you don’t trust – even with common sense, we can all be unlucky. A few steps to follow to keep as safe as possible are:

  • Avoid downloading software from torrent and peer-to-peer programs 
  • Keep your antivirus updated 
  • Refrain from answering random online surveys 
  • Delete temporary files 
  • Do not open suspicious emails that have attachments

If you have followed all of this steps and have still been unlucky enough to be lumbered with ZeroAccess, call in the experts. In the long run, you’ll be happy you did. 

How to speed up your computer

Has your PC or laptop seen better days? Are you experiencing loading times that  are so slow they can only be measured by seasons? Well, have no fear! Our quick and easy steps will help you to restore your machine to its former glory and leave you more free time to do that thing you keep meaning to do. 

Remove all spyware and other nasties from your computer

This is an essential not only from the point of view of computer performance, but also your own safety. Malware, spyware and other similar programs can lurk on your computer and steal person information, bank details, credit card numbers and a lot of other data you want to keep private. 

To make sure you stay safe, download a free (or paid, it’s up to you) antivirus program and set it to scan regularly, either a few times a week or every day. The antivirus will trap and delete anything that shouldn’t be there and help to protect you from any future threats. Deleting malicious programs will also help your computer’s performance. Win/win!

To find an antivirus, have a look at CNet’s top antivirus programs here.

Delete unnecessary files

Having a backlog of things you never use slows just about everything on your computer down. Empty your recycle bin, delete your temporary internet files (this will be in ‘options’ on your browser), delete any old video or image files you saved and haven’t looked at since. Freeing up some disc space will make a notable difference to your computer’s performance. 

Get rid of unused programs

Have you still got the kids’ games that came preloaded on your computer? Yes? Why? You can uninstall them – and any other programs you never use – if you go to your computer’s Control Panel and click ‘add/remove programs’ (Windows). Make sure you don’t delete anything essential to the running of your computer. If in doubt, leave it. 

Turn off automatic loading

Are you noticing that when you start your computer, a lot of programs open automatically? If so, this is seriously hampering the speed of your machine.  The next time this happens, go into the options or tools menu of these programs and disable automatic loading. There should be an option that says something like ‘run when Windows starts’. Untick that and you’re good to go. 

Turn it off, then turn it on again

In relative terms, personal computers are not very old. And yet, they still have an ‘oldest trick in the book’. Rebooting your computer gives it the chance to put all of the changes you’ve made into effect, and cures more ills than you’d expect. 

If all else fails, give us a shout on: 1.866.805.2448 (US) or 0800 107 1175 (UK). You can also visit us online at http://www.virgindigitalhelp.com (US) and http://www.virgindigitalhelp.co.uk (UK).